Spiro•stuff FAQs | we have the stuff!
Welcome to Spiro•stuff, your hub for essentials, swag, and everything Spiro!
Divided into two main categories, Spiro•stuff offers a wide range of company provided items under “Work Stuff” as well as fun lifestyle items under “Community Stuff” for you to purchase & enjoy or gift.
Whether you’re on the road representing Spiro at an experience or event, or showcasing your Spiro•naut spirit closer to home, there’s something for everyone at Spiro•stuff.
To start your order, visit SpiroStuff.com
Registration
- Do I need to register on the Spiro·stuff website before placing an order?
- Yes, you will need to be a current Spiro employee with an associated Spiro email to access the site.
- How do I register or create an account on the Spiro·stuff website?For North America Spiro Registration:
- NA Spiro employees employed before 9/30/22 have been set up as a new user with a set password, no emails have been sent to achieve this.
- Use your work email address (@thisisspiro.com or @ges.com) and the password: spiro2022! to log into spirostuff.com
- You can get to the website by going to spirostuff.com and clicking on the "North America stuff" site.
- You can change your password by navigating to the My Account page (top right corner of the website after logging in) and clicking “Change Password” on the page that displays.
- If you are a NA Spiro employee that began after 9/30/2022 or did not receive an email to set up your account, please visit spirostuff.com to set up your account:
- Select "North America stuff", click “New User Registration”.
- Fill in requested information using your associated Spiro email.
- You will receive an email confirmation documenting your request.
- Once you are approved as a new user by the site admin, you will be able to login to the site with your email address, and the password you set during registration.
For EMEA Spiro Registration:- EMEA Spiro employees employed before 9/30/2022 should have received a “New User” email notification on November 9, 2022, to complete account setup with a password they choose.
- If you are an EMEA Spiro employee that began after 9/30/2022 or did not receive credentials for your account, please reach out to [email protected], to request an account.
- How do I reset my password?
- For the NA site: at the login page, click the “Reset” button, enter email address, follow email link once received.
- For the EMEA site: at the login page, click the “Forgot Your Password?” button, enter email address, follow email link once received.
- What is the website link to the store homepage? Is it different for the NA and EMEA teams?
- spirostuff.com
- Once you are on the homepage, you can choose to order items for delivery in NA or in EMEA.
- We highly recommend you bookmark the website homepage link for easy access in the future.
Ordering
- How do I check on the status of my order?
- You will receive an email confirmation and tracking information once your item has shipped.
- Is there an order minimum?
- For NA orders: There is a $6.00 shipping minimum or 8% of the total order.
- For EMEA orders: Shipping varies by country and by weight of the order
- Do you restock items that are sold out?
- All inventory stock depends on how much is depleted over a period. If you need an item that is low in stock, contact:
- For NA stuff, contact Brett Miller [email protected]
- For EMEA stuff, contact Jenny Tatner [email protected]
- Can I modify or cancel my order?
- Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed the order.
- How do I order large quantities of a current product in the store if the item does not have the quantity that I need?
- contact our dedicated Spiro·stuff partners:
- Brett Miller, CI Group (NA orders) | [email protected] | Direct: 908.534.3909 | Mobile: 914.557.2621
- Jenny Tatner, Giftpoint (EMEA orders) | [email protected]| Direct: + 44 1784 225915 | Mobile: + 44 7919 426490
- How do I order a custom item that is not currently available in the Spiro·stuff store?
- Contact your region’s account manager with your request and they will be able to source the item(s) you are looking for and will provide you with a quote for the items. You will need to provide your budget, quantity needed, shipping details and the delivery due date as part of the request.
- For NA custom orders, contact Brett Miller [email protected]
- For EMEA custom orders, contact Jenny Tatner [email protected]
- Once manager approval is confirmed, follow your department’s current process to request a Purchase Order (PO).
- Once the PO has been generated and provided to you from Spiro, notify your Spiro•stuff account manager to proceed with placing the order for you.
- Contact your region’s account manager with your request and they will be able to source the item(s) you are looking for and will provide you with a quote for the items. You will need to provide your budget, quantity needed, shipping details and the delivery due date as part of the request.
- contact our dedicated Spiro·stuff partners:
- All inventory stock depends on how much is depleted over a period. If you need an item that is low in stock, contact:
Payment
- Can I pay with credit card?
- Yes, credit cards are accepted for payment.
- Use your corporate credit card for approved “Work Stuff”.
- Use your personal credit card for “Community Stuff”, unless you have approval from your manager to charge this to your department.
- Which kinds of payment methods does the Spiro·store website accept?
The website accepts the following forms of payment:
- Visa
- Mastercard
- Discover
- American Express
Support
- How do I contact customer support?
- For customer support:
- For NA customer support by telephone (800) 288-6200.
- For EMEA customer support by telephone +44 1784 225900.
- For website issues:
- For NA customer support contact [email protected]
- For EMEA customer support [email protected]
- or contact our dedicated Spiro·stuff partners:
- Brett Miller, CI Group (NA orders) | [email protected] | Direct: 908.534.3909 | Mobile: 914.557.2621
- Jenny Tatner, Giftpoint (EMEA orders) | [email protected] | Direct: + 44 1784 225915 | Mobile: + 44 7919 426490
- How do I know what size to choose?
- View our complete size guide provided on the item’s detail page.
- For customer support:
- What happens if the item I selected is not available?
- We will do our best to restock items as stock becomes low, but you can check back on the store website to see when the item has been replenished.
- How will I be notified about an out of stock or substitution?
- Only in-stock items can be purchased and you can check the store website to see if the item stock has been replenished.
- What is the return policy?
- As we strive to provide the highest quality of products, all materials are inspected upon receipt at our facility but we acknowledge that items can sometimes be damaged in transit. Please inspect all packages upon delivery and contact Customer Support within 24 hours to notify of any damages.
- Why was my order cancelled?
- If you still need assistance, please contact:
- For NA customer support contact [email protected]
- For EMEA customer support [email protected]
- Is my privacy and personal information secure on your site?
- Please read our privacy policy to view the full details on how we protect your privacy and personal information.
- If you still need assistance, please contact:
- Return Policy
- All sales are final and non-refundable.
Shipping
- What kinds of shipping options do you offer?
- For NA orders: We offer standard ground delivery US domestic orders.
- For EMEA orders: We offer standard shipping.
- How do I track my package after it has been shipped?
- As soon as your package is shipped, you will receive an email notification confirming its shipment.
- The email will provide you with a tracking number and a link to the shipping carrier's website or access My Account order history for tracking information.
- Track your package with the order number and email address used for your order.
- I think my package was lost or stolen, what do I do now?
- If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you:
- For NA customer support contact [email protected]
- For EMEA customer support [email protected]
- How is shipping cost calculated?
- For NA orders: Shipping charges will be 8% of the total order cost or a minimum shipping charge of $6.00USD.
- • For EMEA orders: Shipping varies by country and by weight of the order.
- How quickly will my order be shipped once placed?
- For NA orders: All orders placed before 2pm EST, will ship out the same day.
- For EMEA orders: All orders placed mid-day, will ship out the same day.
- If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you:
Gift Certificate
- Where can I purchase a gift certificate and how do I share that with the intended recipient?
- To obtain a gift certificate, please contact [email protected] to:
- purchase a gift certificate with a credit card, or
- purchase a gift certificate with a PO
- How do I redeem a gift certificate?
- You will receive a code via email to enter in during the checkout process.
- If you have any issues using your code, please contact: [email protected]
- How do I check the balance of my gift certificate?
- Call Customer Service (800) 288-6200 or [email protected]
- To obtain a gift certificate, please contact [email protected] to:
For additional questions, please contact Spiro Marketing.